Privacy Policy

1. Commitment to Privacy

Sutherland Shire Garage Doors is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy governs how we collect, handle, and store personal information provided by homeowners, property managers, and commercial clients throughout Sydney’s Sutherland Shire.

2. Information We Collect

When you browse our website (http://sutherlandshiregaragedoors.com.au/), submit a quote enquiry, or utilize our interactive tools (such as the Garage Door Problem Finder or Style Visualiser), we may collect the following information:

• Contact Details: Your name and telephone contact number.
• Service Location: Your suburb within the Sutherland Shire (e.g. Cronulla, Miranda, Menai, Caringbah, Engadine, Gymea) to determine technician travel schedules and local salt-climate hardware requirements.
• Technical Diagnostic Details: Garage door symptoms, door type (roller, sectional, tilt), motor brand (e.g. B&D, Merlin, ATA), opening measurements, and architectural preferences selected in our online tools.
• Technical Metadata: Browser type, operating system, and IP address collected via automated server logs to ensure site security and prevent abusive form submissions.

3. How We Use Your Information

We collect personal information solely for legitimate operational and trade service purposes, including:

• Providing accurate diagnostic assessments and upfront repair or installation price quotes.
• Scheduling and dispatching our mobile service vans to your property.
• Communicating regarding technician arrival times, emergency attendances, or manufacturer warranty registrations.
• Fulfilling legal obligations under NSW Fair Trading and Australian Consumer Law (ACL).

We do not sell, rent, trade, or transfer your personal information to third-party marketing or telemarketing organizations under any circumstances.

4. Storage and Data Security

We take reasonable physical, electronic, and managerial measures to safeguard personal information from unauthorized access, modification, disclosure, or misuse. Digital enquiry details are processed securely and accessed only by authorized personnel and trade technicians required to fulfill your requested service.

5. Cookies & Interactive Tool Storage

Our website uses minimal, functional browser storage technologies. When you engage with our interactive troubleshooting tools (such as the Problem Finder or Style Visualiser), your chosen configuration is stored temporarily within your current browser session so it can be seamlessly attached to your quote enquiry if you choose to request service. We do not employ third-party behavioral ad tracking cookies.

6. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to any personal information we hold about you, or to request correction if details are inaccurate, incomplete, or out of date. To make such a request, please contact our dispatch team using the contact methods outlined below.

7. Contacting Us About Privacy

If you have questions, feedback, or concerns regarding our privacy practices or the handling of your data, please contact our trade dispatch team: